Privacy policy
PRIVACY POLICY
This Privacy Policy describes how LUNEA (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.
1. Personal Information We Collect
When you visit our website, we automatically collect certain information about your device, including:
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Web browser
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IP address
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Time zone
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Cookies installed on your device
Additionally, as you browse the site, we collect information about:
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Pages or products you view
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Websites or search terms that referred you to our site
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How you interact with the site
When you make or attempt to make a purchase, we collect personal information including:
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Name
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Billing address
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Shipping address
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Email address
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Phone number
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Payment method details (processed securely by third-party providers)
We refer to this information as “Personal Information.”
2. How We Use Your Personal Information
We use your Personal Information to:
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Process and fulfill orders
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Arrange shipping and delivery
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Communicate with you regarding orders, inquiries, or support
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Screen orders for potential fraud or risk
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Improve and optimize our website and customer experience
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Send marketing communications (only if you have opted in)
3. Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us operate our business, including:
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Shopify Inc., which powers our online store
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Payment gateways and shipping providers to process transactions and deliver orders
We may also share Personal Information to:
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Comply with applicable laws and regulations
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Respond to lawful requests or legal processes
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Protect our rights, property, or safety
4. Payment Information
All payments are processed through secure third-party payment providers.
LUNEA does not store or have access to your full credit or debit card details.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Improve site functionality
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Analyze traffic and usage patterns
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Enhance your shopping experience
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.
6. Marketing Communications
If you subscribe to our newsletter or marketing communications, you may receive updates about new products, collections, or offers.
You may opt out at any time by:
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Clicking the “unsubscribe” link in our emails
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Contacting us directly
7. Data Retention
We retain your Personal Information only for as long as necessary to:
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Fulfill orders
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Provide customer support
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Comply with legal and regulatory obligations
8. Your Rights
Depending on your location, you may have the right to:
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Access your personal information
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Request correction or deletion of your data
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Withdraw consent for marketing communications